Aircare Systems Ltd Information

About Us Aircare are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Aircare
PO Box 2425, Slough, Berks, SL2 1WF, UK.
Phone: +44 (0)20 8566 7000
Email: sales@elanra.co.uk
VAT No. 785221031

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from the Euro Zone or other currency, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Mainland UK shipping is FREE for Elanra ionisers only.
European and offshore UK customers are give an option of Courier or postal delivery.
All options and costs are built into the order page at the Checkout.
We do not ship outside of the EU.

Delivery Schedule We will normally send your order to you within 5 business days . International orders are generally received in under 10 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. Make sure and see the extra guarantees we offer on the Elanra products here www.elanra.co.uk/guarantee.htm

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8566 7000

Privacy Policy Aircare do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Also see the returns terms on our special Elanra guarantees on the Guarantee Page of the www.elanra.co.uk website.

Remittance Terms In addition to the methods available on our Checkout, you can send a cheque payable to ; AIRCARE, to
PO Box 2425, Slough, Berks, SL2 1WF, UK. Goods will be shipped on clearance of cheque.

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